Product

Recall & Field Corrective Action Services

November 5, 2020

Whether your organization needs to perform these actions in the field by traveling directly to a customer site or rapidly expand repair facilities to accommodate units, Quest brings a fit-for-purpose approach to Recall Management and Field Corrective Action services with a predictable cost model. Quest’s All-In-One Program is customized to fit your specific needs. It is developed using various components from its Call Center, Depot, Field, and Logistics solutions, which will handle the end-to-end process from outreach to remediation and all documentation. Quest can devise a flexible, successful recall program on your behalf, while increasing overall customer satisfaction.

The Quest Advantage

• Predictable Cost Model
• Fit-for-Purpose Implementation
• Global Recall and Rework Capabilities in the Field or Strategic Depot Facilities
• Event Lifecycle and Documentation Visibility, with our QuestNetSM service portal
• Targeted Implementation – Quest will devise a proactive, strategic plan to meet your recall program goals
• Scalability – Quest’s agile operations and global locations provides maximum flexibility to scale up or down as your recall situation changes
• Field Remediation and Retrievals – Our skilled field technicians can repair, install, and document all processes to remain compliant with manufacturer and FDA outlined requirements
• Quality – Quest maintains strict adherence to ISO quality standards, and is certified in ISO 9001:2015, 13485:2016, 14001:2015 and ANSI/ESD S20.20-2014