Original Equipment Manufacturers (OEM’s) must take into account the customer experience journey, implementing innovative ways to provide the ultimate customer experience, thus ensuring long-term brand loyalty.
Partnering with Quest allows an OEM to incorporate and enhance Service Excellence into its Customer Care process, enabling OEM’s to leverage Quest’s flexible staff, which includes phone support specialists and the latest tools and technology, providing a turnkey customer care experience without the investment in capital equipment, personnel, and other related costs. Quest offers a “white-labeled” customer care experience that provides OEM’s full brand control throughout its customer care experience.
Quest’s Customer Care Solutions Include:
- Call Center Services & Support
- Digital S.O.S Services
- IT Connectivity and Performance Monitoring Services
- Remote Merged Reality Training and Support
| Service Name | Customer Care Solutions |
| Description | From product and warranty support to order management, our flexible and responsive help desk staff can be trained to meet a medical device manufacturer’s unique customer service needs. |
| Website Link | https://www.questinc.com/oemservices/healthcare-customer-care-solutions |