Detroit Medical Center (DMC) has selected CareTech Solutions' document imaging solution, iDoc, for the eight-facility integrated delivery system's patient financial services operation.
The iDoc application and client data are housed in a CareTech Solutions SAS 70 Type 2 accredited secure data center and CareTech is responsible for all application maintenance, database maintenance, application upgrades, third-party product support, technical support, disaster recovery, system backups, hardware upgrades, and system monitoring.
DMC Revenue Cycle vice president Candace Scott said that document imaging technology is a fundamental workflow tool for their processes, and with CareTech’s iDoc, they get a hosted solution that interfaces easily with enterprise processes and systems not to mention it’s easy to use and quick to implement.
CareTech Solutions president and CEO Jim Giordano said that iDoc, as a hosted solution, is an alternative for hospitals who don’t want to carry the hardware costs, own the maintenance responsibility, or staff for the technical support.
“CareTech’s document imaging offering is a welcome solution for healthcare clinical and business departments that want to realise the economic benefits of the paperless office without alienating themselves from corporate-wide health information strategies,” Giordano said.